Part-time consultancy, training and career coaching from a Director-level practitioner with 20+ years in enterprise technology and global service operations.
I am Shams Iqbal — a Senior IT leader who has operated at Director and Head of IT level for the past 8 years across globally distributed, regulated enterprises including PageGroup, Micro Focus, BMI Group, and HCL Technologies.
I have led real teams through real complexity: major incidents, M&A integrations, supplier failures, cloud transformations, and regulatory audits. This practice brings that lived experience to organisations that need senior IT counsel without a full-time hire.
I use AI tools throughout my practice to deliver enterprise-quality outputs faster and at better value than traditional consultancy models.
All engagements are structured to deliver clear, commercially grounded outcomes — whether that is a one-off health check or an ongoing advisory retainer.
A structured review of your IT service management maturity across people, process, and technology. Benchmarked against ITIL 4 with a clear improvement roadmap.
Ongoing advisory for IT risk, control frameworks, audit readiness, and executive reporting. Suited to organisations navigating ISO 27001, GDPR, or internal audit cycles.
Strategic oversight of Service Management Tools implementations focused on operational value — not just technical configuration. KPI frameworks and governance models included.
Practical review of cloud spend, vendor contracts, and IT costs. The same methodology that delivered £550K+ in savings — applied to your environment.
Strengthening accountability, SLA performance, and contractual outcomes across complex supplier ecosystems. Governance model design and executive reporting included.
Part-time Director-level IT leadership for growing organisations. Board-ready reporting, strategic roadmaps, and team development — without the full-time hire.
Courses designed by someone who has lived the challenges — not written from a textbook. Available online, on-demand, or live for corporate teams.
A practical, senior-focused primer on ITIL 4, service management governance, and operational excellence. Designed for IT managers stepping into leadership.
Covers ISO 27001, GDPR, IT risk frameworks, and executive-ready reporting. Practical templates included throughout every module.
How to design governance models, manage SLAs, and extract commercial value from complex supplier relationships. Enterprise case studies throughout.
How IT leaders can leverage AI tools to improve service delivery, cut costs, and scale their team output. Practical and hands-on throughout.
One-to-one coaching drawing on 18+ years of Director-level IT leadership — whether you are breaking into IT or climbing toward the top.
I work with two distinct groups — those taking their first steps into IT, and those ready to make the leap into senior leadership.
For career changers and graduates wanting to enter the IT industry. CV positioning, interview prep, and a realistic path to your first IT role.
For IT managers ready to step up. How to think commercially, lead stakeholders, and position yourself for Director-level roles.
Every engagement is AI-augmented to deliver faster, sharper outputs — while maintaining the depth and accountability of Director-level advisory work.
A structured intake to understand your environment, priorities, and the commercial outcomes you need. No generic frameworks — just honest assessment.
AI-assisted analysis and report generation, reviewed and shaped by 18 years of operational experience. Board-ready deliverables from day one.
Practical, actionable outputs — roadmaps, governance models, training — with clear ownership and implementation guidance built in.
Optional ongoing advisory to support implementation, track outcomes, and adapt the approach as your organisation evolves. No dependency created.
No pitch decks. No sales process. Just a direct conversation about whether I can help — and how.