ITSM · Governance · Risk · Transformation

Senior IT
leadership,
delivered
differently.

Part-time consultancy and training from a Director-level practitioner with 20+ years in enterprise technology, cyber risk, and global service operations.

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20+
Years Enterprise IT Experience
£Multi Million
Budget Ownership Delivered
4
Global Enterprise Organisations Led
About

Practitioner.
Not consultant
by theory.

I am Shams Iqbal — a Senior IT leader who has operated at Director and Head of IT level for the past 8 years across globally distributed, regulated enterprises.

I have led real teams through real complexity: major incidents, M&A integrations, supplier failures, cloud transformations, and regulatory audits. This practice exists to bring that lived experience to organisations that need senior IT counsel without a full-time hire.

I use AI tools throughout my practice to deliver enterprise-quality outputs faster and at better value than traditional consultancy models.

Certification
ITIL® 4 Foundation
Certification
ITIL® 4 Specialist: DITS
Certification
ITIL® 4 Strategist: DPI
Education
MSc Computer Networking
Frameworks
ISO 27001 · GDPR
Cloud Platforms
AWS · Azure · GCP ·
Consultancy

Where I can
make a difference
for your organisation.

Engagements are structured to deliver clear, commercially grounded outcomes — whether that is a one-off health check or an ongoing advisory retainer.
01 · Audit
ITSM Health Check
A structured review of your IT service management maturity across people, process, and technology. Benchmarked against ITIL 4 and industry best practice, with a clear improvement roadmap.
Fixed fee · 2–3 weeks
02 · Advisory
IT Governance & Risk
Ongoing advisory support for IT risk, control frameworks, audit readiness, and executive reporting. Particularly suited to organisations navigating ISO 27001, GDPR, or internal audit cycles.
Monthly retainer
03 · Delivery
IT Service Management Tools Optimisation Optimisation
Strategic oversight and governance of ITSM Tools implementations. Focused on getting real operational value from your platform investment — not just technical configuration.
Project-based
04 · Strategy
Cloud & Cost Optimisation
Practical review of cloud spend, vendor contracts, and IT operational costs. I have delivered £300K+ annual savings in enterprise environments — the same methodology, applied to your context.
Fixed fee or retainer
05 · Vendor
MSP & Supplier Governance
Strengthening accountability, SLA performance, and contractual outcomes across complex MSP and supplier ecosystems. Includes governance model design and executive reporting frameworks.
Project-based
06 · Interim
Fractional IT Director
Part-time Director-level IT leadership for growing organisations that need senior capability without a full-time hire. Board-ready reporting, strategic roadmaps, and team development included.
Day rate or retainer
07 · Coaching
IT Career Coaching
One-to-one coaching for professionals entering IT or progressing toward leadership. CV reviews, interview preparation, career roadmapping, and mentoring — drawing on 18+ years of real-world IT leadership experience.
Per session or package
Training

Practical ITSM
knowledge for
real practitioners.

Courses designed by someone who has lived the challenges — not written from a textbook. Available online, on-demand, or delivered live for corporate teams.
Flagship
ITSM Foundations for IT Leaders
A practical, senior-focused primer on ITIL 4, service management governance, and operational excellence. Designed for IT managers stepping into leadership roles.
6 Modules Self-Paced Certificate
Popular
IT Risk & Governance Essentials
Covers ISO 27001, GDPR, IT risk frameworks, and how to build executive-ready reporting. Practical templates included throughout.
4 Modules Self-Paced Templates Included
Corporate
Vendor & MSP Management Masterclass
How to design governance models, manage SLAs, and get commercial value from complex supplier relationships. Real-world case studies from enterprise environments.
3 Modules Live or On-Demand Group Pricing
Workshop
AI-Augmented IT Operations
How IT leaders can leverage AI tools to improve service delivery, reduce operational costs, and scale their team's output. Practical, hands-on format.
Half-Day Live Workshop Cohort-Based
How I Work

Senior thinking.
Lean delivery.

Every engagement is AI-augmented to deliver faster, sharper outputs — while maintaining the depth and accountability of Director-level advisory work.

01
Diagnose
A structured intake to understand your environment, priorities, and the commercial outcomes you need. No generic frameworks — just honest assessment.
02
Design
AI-assisted analysis and report generation, reviewed and shaped by 18 years of operational experience. Deliverables that are board-ready from day one.
03
Deliver
Practical, actionable outputs — roadmaps, governance models, training materials — with clear ownership and implementation guidance built in.
04
Sustain
Optional ongoing advisory to support implementation, track outcomes, and adapt the approach as your organisation evolves. No dependency created.
Contact

Let's have a
straight conversation.

No pitch decks. No sales process. Just a direct conversation about whether I can help — and how.

shamsiqbal@hotmail.com · +44 7584 522 608 · LinkedIn Profile